Terms of Service

Effective Date: January 1, 2025 | Last Updated: August 2026

1. Agreement to Terms

By accessing or using the SyncFDA platform, website, or connected e-commerce applications, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.

2. Description of Service

SyncFDA provides e-commerce software automation designed to facilitate U.S. Food and Drug Administration (FDA) Prior Notice filings, retrieve Prior Notice Confirmation (PNC) numbers, and inject compliance barcodes onto carrier shipping labels from storefront workflows (including Shopify).

3. Exporter of Record & Regulatory Responsibility

CRITICAL NOTICE: SyncFDA is a software proxy and technology provider. SyncFDA is NOT a customs broker, freight forwarder, or legal representative.

  • Merchant as Exporter of Record: You (the Merchant) remain solely and exclusively designated as the Exporter of Record and Importer/Declarant for all shipments processed through our platform.
  • Data Accuracy: You are responsible for ensuring the absolute accuracy of all catalog metadata, including HTS classifications, FDA Product Codes, Manufacturer Registration Numbers, ingredient disclosures, and Country of Origin values.
  • Approval Logs: Actions taken within the SyncFDA single-desk administrative interface (including bulk metadata approvals) constitute explicit merchant authorization to transmit declarations to regulatory authorities.

4. Onboarding & Account Configuration

Every SyncFDA account includes dedicated white-glove onboarding and configuration support. While our team assists in setting up carrier API handshakes and catalog mapping, final verification and sign-off of regulatory mappings remain the sole responsibility of the merchant prior to live production fulfillment.

5. Limitation of Liability

To the maximum extent permitted by law, SyncFDA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to customs holds, border rejections, product spoilage, carrier fines, or inventory seizure resulting from inaccurate merchant data, regulatory portal outages, or carrier processing delays.

6. Termination & Subscription Terms

You may cancel your subscription at any time according to your plan agreement. SyncFDA reserves the right to suspend or terminate accounts that violate regulatory filing standards or misuse platform automated endpoints.

7. Contact Information

For questions regarding these Terms of Service, please contact [email protected].